Frequently Asked Questions

Everything you might want to know before getting in touch. If your question isn’t here, just ask. I’m happy to help.

Getting started

New here? Start with these.

Who do you work with?

Camera-shy, neurodivergent and overwhelmed professionals, in any industry. If being seen feels uncomfortable or you don't know where to start with your brand, you’re in the right place. I built all services around what I would have wanted so you can rest assured everything has been carefully thought out for those of us who are not as confident being visible.

Do I have to be on a call with you?

No. Photography is done remotely so it is like having a phone call, and my call-free coaching is entirely online. You can send messages as text, audio or video, whichever feels easiest.

What’s the best first step?

Try the free remote taster photoshoot. It’s short, low pressure and shows you how remote shoots feel. Not sure what you need? Book a discovery call and we’ll work it out together.

Book a free tasterBook a discovery call

Where can I see your prices?

Prices are in my pricing guide, shared by link on request. You can pay for all services in GBP or USD. Prices are always subject to change. Get in touch and I’ll send it over.

Where are you based?

I'm based in North Yorkshire, UK, but work with clients worldwide. Joanne Moorhouse Creative is entirely online for those who prefer, with some services available in-person for those nearby who prefer.

Photography

Remote brand and business photography, made simple for those who don't get on well with traditional photoshoots, or those of us with busy schedules that struggle to find the extra time to book a photoshoot or coaching session.

How is a remote photoshoot possible?

You use your own phone to connect with me through a specialist photoshoot platform that gives me temporary, encrypted access to your camera and microphone, so I can guide you live and capture beautiful photos to simplify your marketing and communications. Photos are saved in an encrypted folder on the platform rather than your device, where I can access them for retouching before delivering them to you via email link.

What’s in the free taster shoot?
  • A 15-minute remote shoot
  • A feel for how remote shoots work
  • One professionally retouched image, chosen by me and sized for social media

The image carries my watermark, as the session is about experiencing the process before commiting to a full session if you wish. You can purchase a full-size version without the watermark for a small fee.

Can I upgrade after my taster?

Yes. Upgrade within 3 days of your taster and you’ll get £50 off a brand shoot, annual content membership, team photoshoot or corporate photo retainer.

What does a brand shoot include?
  • A 60 to 90 minute session (remote shoots can be split into two shorter ones)
  • 30 fully edited, high-resolution photos with no watermark
  • An optional online planning meeting before your session if you like
  • An online gallery to view and select your photos, or leave it to your photographer to select the best photos for you
  • For those paying in full up front, one week of call-free coaching afterwards, to help you use your photos
What is the annual content membership?

A regular monthly photoshoot membership to keep your photos fresh. You get a 30-minute photoshoot and up to 10 photos each month for 12 consecutive months, so you’re never short of content. You can add call-free coaching for help getting the most from your photos.

When can I book a photoshoot?

Photoshoots take place on Tuesdays and Thursdays throughout the year.

Do you offer in-person photoshoots?

Yes, as an add-on for clients in select areas of North Yorkshire. Travel, parking, venue and/or permit costs may be extra.

When do I get my photos?

Final photos are delivered once editing is complete and payment in full has been received. Depending on the time of year, typically it is within 2 weeks of photo selection. If you’re on a payment plan, photos are released in step with the payments you’ve made.

Coaching

Online, call-free, personalised and at your pace.

How does call-free coaching work?

You submit one question at a time through your private coaching portal. Tell me what the question is, what you’ve tried and what result you’d like. I reply with suggestions, questions or examples to try on the next coaching day (Mon, Wed, Fri). Once you’re happy, we close the question and move on to the next one when you are ready. You can reopen any later as all content is securely stored in your private coaching portal.

When will I get a reply?

Coaching responses are made on Mondays, Wednesdays and Fridays. Messages sent in between are answered on the next of those days in the order they are received. It’s thoughtful coaching, not instant messaging, so it isn’t suited to urgent or same-day needs.

What are the tiers?
  • Foundation: unlimited messages, one topic at a time
  • Focused: Foundation plus a monthly written check-in with a short summary and next steps
  • Deep Dive: Focused plus priority in the reply queue on coaching days
Can I add coaching to a photography package?

Yes. Call-free coaching can be added to my standard offers, except the free taster photoshoot.

Can I ask questions outside the coaching platform?

Please keep coaching questions within the coaching platform only. That keeps everything in one private place so nothing gets lost and we can look back and see progression. Questions submitted via email, social media or text will not be responded to as part of your coaching.

Is coaching therapy or a guarantee of results?

No. It’s practical business brand and marketing coaching. While I cannot guarantee results, as outside factors always play a part, the focus is always helping you to progress, simplify your marketing and grow your business without the overwhelm. Coaching is for business owners and professionals, not for individuals without a business.

What if it isn’t right for me?

Cancel in your first 30 days and you owe nothing further. If you’ve paid up front, unused months are refunded if within the initial 30-days, after that you are responsible for completing the full term you select. There are no part-month refunds.

Apply for coaching

What is the Seen and Trusted Pathway?

My signature 12-month visual communications programme for people who want to be seen, grounded, consistent and to build momentum. It brings together elements of photography, call-free coaching, content creation, training, and VIP membership in the Trusted Brand Club. Book a discovery call to see if it fits.

Corporate and teams

Consistent photos for every team member.

What is a corporate photo retainer?

A monthly remote photoshoot retainer for your entire company. Each team member gets access to a private booking link so they can schedule their 15-min photoshoots when it suits them.

What does it include?
  • An initial call to understand your photo requirements, and to choose a named company contact to receive all photos once complete
  • Professional editing
  • 4 photos per team member, for different season to be scheduled throughout the year
  • Full-size digital delivery
Who is it for?

Larger companies with several locations or international offices. Remote shoots mean no travel and no time out of the office.

How much does it cost?

It depends on team size. The minimum term is 12 months. Book a discovery call for a quote.

Book a discovery call

The Trusted Brand Club

Friendly networking for business owners.

What is it?

A friendly community for business owners, in Thirsk and online. It’s for people who work alone and want good company without the pressure.

What do I get with free membership?

Each month you can join in on any or all activities. Each one is offered once a month at different times and days so they can fit into your schedule easier. Choose from the following:

  • Online morning coffee and social hour
  • In-person lunch and networking
  • In-person pub evening
  • and Small-biz afternoon

You also get access to the online community for content, accountability and networking, and the early December holiday networking session online.

What does VIP add?

VIP is £27 a month, in GBP only. You get a table at the small-biz afternoon for on-the-spot coaching and conversations. You can also apply to speak or run masterclasses in the online community. Cancel with 30 days’ notice. There are no refunds.

Do I have to live near Thirsk?

No. The online community and online sessions are open to everyone. The in-person events are for those commutable to the Thirsk area.

Who pays for food, drinks and venues?

Food, drink and parking are your own responsibility. If a venue charges for the space, the cost is shared between all attendees.

Are there community guidelines?
  • Membership content is for members only and mustn’t be shared without permission
  • Members’ personal information stays in the community
  • No unsolicited selling or poaching
  • Unkind or bullying behaviour, online or in person, means removal without refund

Join the Club

Payments and policies

The practical bits, in plain English.

How can I pay?

Pay in full or choose a payment plan, in GBP or USD. All payments are made through my secure payment page or link emailed to you directly. UK clients can pay by bank transfer, and everyone can pay by card, wire transfer or through GoCardless if you are looking for a payment plan.

Go to payments

Can I spread the cost?

Yes, on most services. Brand shoots can be split into two payments. Longer packages have monthly or instalment options available through GoCardless. Photos and portal access follow the payments made via email.

What if a payment fails?

It’s retried automatically once. If it still fails, portal access is paused until it’s paid. Please get in touch early if something changes. I’d much rather talk it through.

Do you auto-renew my contract?

I don’t believe in locking people in beyond their chosen term length, so coaching and photography contracts never roll over on their own. If you’d like to continue, contact [email protected] at least 30-days before your contract ends and we’ll sort it so there is no interruption in your subscription.

When are you available?

I work Monday to Friday afternoon and evenings. Photoshoots happen on Tuesdays and Thursdays. Coaching days are on Mondays, Wednesdays and Fridays. Weekends are for relaxing and family so no business happens over the weekend except for an occasional 1 hour Saturday morning slot for VIP coaching clients by appointment.

Are you open over the holiday period?

The office is closed from 7 December 2026 to 3 January 2027 for my annual holiday, and I’m back on 4 January. There are no photoshoots in December, but I am open the first week for last minute questions, coaching and onboarding for the new year. You can pre-book January sessions any time in December and pay 2026 rates.

Who owns the photos and coaching content?

Portal content is private and copyright protected. It is for your use only and is not to be shared with others. Please don’t share any copyrighted material without written permission from Joanne Moorhouse Creative. Photos without watermark are yours to use within your business once purchased. Any watermarked photos may be shared online along with a tag or copytight credit given to Joanne Moorhouse Creative, but the watermark may not be removed. I take copyright seriously, and any copyright infringment is dealt with accordingly.

How do you look after my data?

All data is kept in strict confidence and is never shared with anyone else without your permission, unless required to by law. You can read the full details in my privacy policy.

Still have a question?

Pop in a quick note or book a spot at the next office hour. There’s no pressure and no jargon.

Book a spot at the next office hour Try a free taster
Joanne Moorhouse Creative · North Yorkshire · Good Business Charter accredited · Privacy

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A calmer way to be visible. Remote brand photography & call free coaching for busy professionals. Neurodivergent & disability inclusive.

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This website is for general information only, not personalised advice. Joanne Moorhouse Creative cannot account for your individual circumstances, and accepts no liability for reliance on its content, nor for earnings if you choose to work with us. Full terms are available above. Joanne Moorhouse Creative is based in North Yorkshire, UK, and serves clients worldwide. By interacting with this site, you agree we may contact you occasionally with relevant information. You can opt out anytime by getting in touch.