Coaching hours are Monday, Wednesday and Friday. On these days, your coach sets aside time blocks to give every question a careful reply, around their other commitments. Replies are sent in the order questions are received, usually within 24 to 48 hours.

We can’t promise a specific time, as time zones and other commitments play a part. You can check your portal whenever suits you, and replies appear there as soon as they’re ready.

Joanne Moorhouse Creative believes in work/life balance, so there are no weekend replies. Any question submitted over the weekend joins the queue and is answered on the next coaching day. Please note that Joanne Moorhouse Creative closes for its annual holiday in December. There is no coaching during this time, so your coach can enjoy the festive season with their family. You can find the closure dates on our contact page and on social media. Anyone on a contracted coaching term will have this closure factored into their contract term so they are not missing any valuable coaching time

Ask anything about your brand, your visibility or your marketing. Please provide as much detail as possible in order to get the best response from your coach without the back and forth.

For example:

What content should I create this week?

How do I show up on camera when I hate being on camera?

Why does my marketing feel like shouting into the void?

Where do I start when everything feels like too much?

Each question should cover one topic. Send your question by written message, audio or video, whichever feels easiest, within the coaching portal. We do not accept questions in any other location.

To help me give you a useful reply, tell me:

What your question is

What you’ve already tried

What result you’d like

Your coach will reply with suggestions, questions to think about, or examples to try. Once you’ve had your answer and are happy, the question is closed and you can send the next one. You can reopen a closed question at any time if it needs more work.

Coaching is for business questions. It isn’t therapy, and it isn’t a helpline for urgent or same-day needs. We may suggest other services who might be able to help if appropriate.

I don’t believe in locking you into a contract that’s longer than you need, so there are no long lock-in periods.

To start, you can try a one-month trial for just £97. It lets you see what this style of coaching is like and whether it suits you. Cancel at any time in the first 30 days and you owe nothing further.

After that, you choose the term that works for you: month-to-month, 3, 6 or 12 months. The longer the term, the better the rate and the more time you have to work on your goals. It’s always your decision.

Once you’ve chosen a term, you’re committed for that time. But nothing renews automatically. When your term ends, it simply ends, unless you choose to continue. No relying on your memory, and no payments carrying on after the coaching has stopped being useful.

I believe you should be able to try this style of coaching before you commit. So your first month is just £97. That gives you time to test it out and feel confident before you decide on anything longer.

If it’s not right for you, cancel within the first 30 days and you owe nothing more. If you’re happy, you can select your chosen term, pay in advance or arrange monthly payments, and continue on uninterrupted. Note your coaching carries on at the regular rate after the initial 30-day trial if you choose to continue. Note prices are subject to change, but will not change as long as you are in an active and concurrent membership term.

Absolutely! You can add call-free coaching to a Brand Shoot, a content membership or the Seen and Trusted Pathway Programme. Alternatively, you can add photography to your coaching. Either way, you get the photos and the help to use them.

If these sound familiar, then let's have a conversation.

• You want a brand that works with the way your brain does, not against it, and you've struggled to find anyone who can do that in a way that works for you.

• You've rewritten your "about me" page five times, and still don't like it.

• You know what you do, and you are great at it. You just can't explain why someone should pick you over the next person.

• Other people's brand strategy advice assumes you can just "be more visible" and it's never that simple for you.

• You've got a logo, a colour palette, and fonts sorted. Your actual message is still a mess though.

• You avoid networking events like the plague because small talk about "what you do" wipes you out for days afterwards.

• You've followed (what seems like) every marketing guru and branding template out there, but none of them seem to fit how you work best.

• You've built the business round masking well, but now branding feels like one more performance that you can't keep up.

• You know you're overthinking every post, every headline, every word, and the perfection is slowing everything else down.

• You've paid for coaching before, but it felt too generic, too corporate, or too loud for how you actually want to show up.

• People who meet you say you or your business are very different from how it is portrayed on your website or social media.

• You want a brand that works with your brain, not against it, and you've struggled in the past to find anyone who fits.